The phone rang. And rang. And rang. By the time Maria got through to schedule her mom's cardiology appointment, she'd already called three other clinics. Two of them answered.
The Challenge
Dr. Patel's cardiology practice had a 4.9-star rating for care and a 2-star rating for "ease of scheduling." His two receptionists were drowning—400+ calls a week, most going to voicemail. Patients waited 15 minutes on hold. Some gave up. Some went to competitors. And 18% just didn't show up because they forgot.
The Solution
Now patients text "BOOK" and get a conversation. "What time works for you?" "Is Tuesday at 2 PM open?" "Done. See you then." The AI checks insurance in real-time, sends reminders 48 hours and 2 hours before, and even reschedules if someone needs to change. All in plain English. All while Dr. Patel's staff handles the patients actually in the office.
The Outcome
No-shows dropped from 18% to 6%. That's 47 extra patients seen per month. Revenue up $89,000 annually from the same schedule. But here's what Dr. Patel cares about more: patient satisfaction hit 4.8 stars. His receptionists stopped threatening to quit. And Maria's mom? She's been a loyal patient for two years now. "They actually answer," she tells her friends.
The Impact
Phone Wait Time
93% reduction
No-Show Rate
67% reduction
After-Hours Scheduling
New revenue
Patient Satisfaction
+47% increase
"A patient told me she chose us because we were the only clinic that didn't make her wait on hold. That's not a medical reason. But it matters."
Dr. Amit Patel, Practice Owner
The Bottom Line
Patients book appointments at midnight. The clinic sleeps fine.