Marcus woke up to 47 unread messages. A customer in Tokyo had questions about a $2,000 sofa. By the time Marcus replied at 9 AM, she'd already bought from a competitor.
The Challenge
Marcus had a problem money couldn't solve. His furniture store was getting customers from London, Sydney, Dubai—but his support team worked 9-to-5 in Austin. Every morning started the same: a graveyard of abandoned carts and frustrated emails. "Do you even have customer service?" one review read. He did. They just weren't awake at 3 AM.
The Solution
The AI agent we built doesn't just answer questions—it sells. It knows every product dimension, every fabric option, every delivery timeline. When a customer in Berlin asks "Will this couch fit through a 32-inch door?" at 2 AM, they get an answer in 8 seconds. With measurements. And a suggestion for a similar model that's currently 20% off.
The Outcome
Last month, 34% of Marcus's sales came from customers who asked questions outside business hours. His human team now handles the complex stuff—custom orders, complaints, VIP clients. The AI handles everything else. His support satisfaction score went from 3.2 to 4.8 stars. And Marcus? He finally turned off his phone at night.
The Impact
Response Time
99.9% faster
Support Coverage
3x coverage
Conversion Rate
+34% increase
Team Stress Level
Much happier
"I used to wake up anxious, checking my phone before my feet hit the floor. Now I check it out of curiosity, not panic. That's worth more than money."
Marcus Rodriguez, Store Owner
The Bottom Line
They stopped losing customers to time zones